HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?
Delivery normally takes 3 to 5 working days. Please note this is only an indication as the delivery times will vary between countries.
The International flat shipping rate is: 15 Euros. However, we offer complimentary free standard delivery on all orders over 300 Euro.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Products shipped worldwide may be subject to charges imposed by local legislation. Therefore the recipient of the products is responsible for all customs and import duties needed for the export of their goods. Any additional taxes, fees, levies, or other charges necessary to clear package through customs will also be paid in full by the recipient. Unfortunately, we have no control over these charges and cannot predict what they may be. As a result we will be unable to advise or provide any assistance on these processes; we can only recommend you contact your local customs office for further information.
HOW CAN I TRACK MY ORDER?
Once the parcel with your order leaves our warehouse you will receive an automatic email with your dedicated tracking number to follow its journey.
As a registered customer, you will have the possibility to track your parcel accessing your account in the section My Orders.”
ARE THERE SHIPPING RESTRICTIONS?
At this time we are unable to ship orders to General Delivery, P.O. Boxes, Jersey, Guernsey and the Channel Islands, Gibraltar, Poste Restante. Orders made to any of these addresses will be cancelled.
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.
CAN I CHOOSE A DELIVERY DATE/TIME ?
Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courrier we will be using to ship your order directly to organize a possible delivery date.”